Season Ticket Refunds
Any request for a Season Ticket refund must be made in writing to The DCFC Ticket Office presented by Showcase Cinema De Lux, giving detailed information on why the Club should consider refunding the Season Ticket. Refunds will only be given in exceptional circumstances and at the Club’s discretion. The Club will deduct from the amount of any refund payable to you under its terms and conditions of sale, its reasonable administrative costs and a sum to cover its losses as a result of cancellation, including loss of profit.
Forgotten or Lost Season Tickets
If you forget to bring your Season Ticket with you to a home match, The DCFC Ticket Office presented by Showcase Cinema De Lux can reprint you a valid match ticket at a non-refundable charge of £1 per ticket. If you have lost your Season Card, the Club is able to issue you a new Season Ticket card at a non-refundable charge of £5.
Derby County Football Club charge a booking fee of £1 for home games & £1.50 for away games when booking tickets via the phone line or on the internet. The Club does not charge any booking fees for payments made in person at The DCFC Ticket Office presented by Showcase Cinema De Lux. Please note that these booking fees relate to Derby County Football Club home, away and cup fixtures only, other events may vary.
There is a postal fee of £1 per transaction. There is no charge for tickets left for collection or sent by Print@Home.
Stand and Tier Closures
Please note that occasionally, (normally early Cup rounds) we may have to close home supporters sections of the stadium. This can be for a variety of reasons and notice will be provided when ticketing information is published on dcfc.co.uk for each match.
Concession Season Tickets can be upgraded to a higher priced age category on up to four occasions per season. The upgrade cost is available by contacting the Ticket Office. Any upgrades after the fourth time in the season will only be done at the discretion of the Club.